Our Commitment to Privacy

Mannai Travel is committed to protecting the privacy, confidentiality, and security of your personal data. We collect and process personal information only where necessary to provide travel services, respond to enquiries, and improve the customer experience in accordance with applicable data protection laws.

Personal Data We Collect

We may collect personal data when you:

• submit an enquiry or request a quote through our website, branches, or contact channels
• make a booking for flights, hotels, holidays, transportation, cruises, or other travel services
• request visa assistance or travel documentation support
• purchase travel insurance or related products through us
• subscribe to newsletters, promotional communications, or marketing updates
• participate in surveys, promotions, or customer feedback programmes
• contact us through social media, email, telephone, or in person

The information we collect may include:

• identity and contact details such as name, address, email address, and telephone number
• nationality, date of birth, and gender where required for travel bookings
• travel itinerary details including flight, hotel, and transportation information
• passport, visa, and identity document details where required
• payment and billing information
• health, dietary, accessibility, or special assistance requirements where relevant to your travel arrangements

Some information is mandatory to deliver the services you request. Failure to provide required information may prevent us from completing your booking or providing the requested services.

Changes, Cancellations & Refunds

• Cancellation, amendment, and refund charges may apply in accordance with the fare rules, supplier policies, and conditions applicable to the services booked.
• Once travel has commenced, refunds may not be available for partially used services. Any applicable refund will be subject to approval and reimbursement from the relevant supplier.

How We Use Personal Data

We may use your personal data to:

• process and manage your bookings and travel arrangements
• arrange travel services with airlines, hotels, and other suppliers
• communicate with you regarding your bookings, enquiries, and travel updates
• process payments and issue tickets, vouchers, and travel documentation
• provide customer support and respond to your enquiries
• comply with legal, regulatory, and immigration requirements
• improve our products, services, and customer experience

We may also use your information to send promotional offers and marketing communications where permitted by applicable law.

Marketing Communications and Opt-Out

• You may receive marketing communications if you have opted in or where permitted by applicable law.
• You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
• Opting out of marketing communications will not affect essential service-related communications regarding your bookings or enquiries.

Travel Insurance

Mannai Travel strongly recommends the purchase of comprehensive travel insurance covering medical emergencies, trip cancellation, travel disruption, baggage loss, and other unforeseen circumstances.

Sharing Your Personal Data

We do not sell personal data to third parties.

We may share personal data with trusted partners and service providers, including:

• airlines, hotels, and accommodation providers
• ground transportation and car rental companies
• visa processing agencies and immigration service providers
• travel insurance providers
• tour operators and destination management companies
• payment processors and financial institutions
• government authorities and immigration agencies where required by law

Your personal data may be transferred internationally to countries where our suppliers and partners operate in order to facilitate your travel arrangements.

Children's Privacy

Our services are not directed at children. We do not knowingly collect personal data from minors without appropriate parental or guardian consent. If you believe we have collected information from a minor without consent, please contact us so we can take appropriate action.

Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy legal, regulatory, accounting, or reporting requirements.

Sensitive Personal Data

• We may process sensitive personal data, such as health or medical information, only where necessary to arrange travel services or meet special assistance requirements.
• Appropriate technical and organizational measures are applied to protect sensitive personal data against unauthorized access, disclosure, or misuse.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• improve website functionality and performance
• analyze website usage and traffic patterns
• enhance user experience and personalize content
• understand how visitors interact with our website

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Security of Personal Data

• We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.
• Access to personal data is limited to authorized personnel and partners who require the information to perform their duties.

Personal Data Breaches

• In the event of a personal data breach, we will take appropriate steps to investigate, mitigate harm, and restore the security of affected systems.
• Where required by applicable law, we will notify relevant authorities and affected individuals without undue delay.

Your Rights

Subject to applicable laws, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete personal data
• request deletion of your personal data where applicable
• object to or restrict certain processing activities
• request data portability where applicable

To exercise your rights, please contact Mannai Travel using the contact details provided on our website.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
• Any changes will take effect upon publication on our website. We encourage you to review this page periodically.