Terms And Conditions

• These Booking Conditions must be reviewed and accepted by any customer who is, or may be, considering the booking of travel services and related travel arrangements ("Booking"), including any persons who are booking together ("Customer"), prior to payment being accepted and the Booking being confirmed. All people travelling together will be deemed to have understood and agreed to these Booking Conditions. Where a Booking is made through a travel agent or other intermediary, the Customer will still be deemed to have understood and agreed to these Booking Conditions.
• Your Booking is governed by these Booking Conditions, together with any specific terms communicated to you at the time of booking for flights, hotels, holiday packages, transportation, visas, travel insurance, tours, cruises, and any other third-party services included in your Booking.
• These Booking Conditions shall be governed and construed in accordance with the laws of the State of Qatar, and the courts of the State of Qatar shall have jurisdiction to adjudicate disputes arising under these Booking Conditions.

Booking & Payment

• These Booking Conditions apply to all Bookings made with Mannai Travel, including online bookings, telephone bookings, and bookings made at a Mannai Travel branch.
• Special conditions may apply to group bookings. Please contact Mannai Travel for group travel enquiries.
• Promotions, discounts, and special offers are subject to availability and may be withdrawn or amended at any time. Unless expressly stated, offers cannot be combined.
• Unless otherwise agreed in writing, full payment is required at the time of booking for confirmation of your Booking and the issuance of any booking confirmations, tickets, vouchers, or related documentation.
• All Bookings are subject to the individual terms and conditions of airlines, hotels, transportation providers, tour operators, cruise lines, insurance providers, and other suppliers involved in the travel arrangements.

Changes, Cancellations & Refunds

• Cancellation, amendment, and refund charges may apply in accordance with the fare rules, supplier policies, and conditions applicable to the services booked.
• Once travel has commenced, refunds may not be available for partially used services. Any applicable refund will be subject to approval and reimbursement from the relevant supplier.

Availability & Rates

• All prices are subject to availability and may change due to fluctuations in supplier costs, exchange rates, taxes, fuel surcharges, or other factors beyond Mannai Travel's control.
• Every effort will be made to confirm Bookings as requested; however, alternative arrangements may be offered if the requested services are unavailable.

Travel Documents

It is the responsibility of the Customer to obtain and carry valid passports, visas, permits, vaccination certificates, and any other required travel documents. Mannai Travel shall not be liable for losses, delays, or expenses resulting from failure to obtain or present the necessary documentation.

Travel Insurance

Mannai Travel strongly recommends the purchase of comprehensive travel insurance covering medical emergencies, trip cancellation, travel disruption, baggage loss, and other unforeseen circumstances.

Limitation of Liability

• Mannai Travel acts as an intermediary for airlines, hotels, transportation providers, tour operators, cruise lines, insurance providers, and other travel suppliers. These entities operate independently and are responsible for the services they provide.
• Mannai Travel shall not be liable for any loss, injury, delay, cancellation, inconvenience, additional expense, or damage resulting from acts or omissions of third-party suppliers or circumstances beyond its reasonable control.

Data Protection

Personal information may be collected and processed for the purpose of arranging and administering travel services and may be shared with suppliers, authorized agents, and government authorities where necessary to provide the requested services and comply with legal requirements.